Important Notes & Terms and Conditions of Supply

Customers are responsible for reviewing and confirming the flooring product, colour, finish, quantity and accessories listed in their quotation or order before acceptance.

Flooring quantities are generally calculated in square metres (m²). Allowances for cutting, wastage, layout and installation requirements may vary depending on the project.

All installation quotations are based on the assumption that the site and subfloor are suitable for the selected flooring system.

The subfloor must be appropriately prepared, stable, clean, dry and suitable for installation in accordance with applicable requirements and the flooring manufacturer’s instructions.

Any additional preparation identified before or during installation, including levelling, grinding, moisture treatment or repairs, may require a separate quotation and customer approval.

A site inspection or initial quotation may not reveal all underlying conditions.

Hidden moisture, damaged substrates, uneven surfaces, structural movement or other concealed issues may only become apparent after existing flooring is removed or work begins.

Any additional work required will be discussed with the customer before proceeding.

The customer must ensure that the installation area is accessible, safe and reasonably clear of furniture, personal belongings and other obstructions unless their removal is specifically included in the quotation.

Appropriate site conditions, including temperature, ventilation and moisture management, must be maintained where required by the flooring manufacturer’s instructions.

Removal and disposal of existing flooring, floor preparation, skirting removal or replacement, scotia, trims, stairs, door adjustments and other additional works are included only where expressly stated in the quotation.

Any work outside the agreed scope will be separately quoted.

Flooring colours, grain patterns, textures and finishes may vary slightly from photographs, digital displays and samples.

Natural-looking design variation between individual boards is a normal characteristic of many flooring products.

Customers should confirm their product selection before installation.

Square Flooring can arrange professional installation for flooring products purchased directly from Square Flooring.

Installation dates are subject to product availability, site readiness and installer scheduling. Any estimated date is subject to confirmation.

For these Terms and Conditions:

• Company means Square Flooring Pty Ltd.
• Customer means the person or entity purchasing products or services from the Company.
• Products means flooring, accessories and other goods supplied by the Company.
• Services means installation, delivery or other services expressly agreed in writing.
• Quotation means a written offer issued by the Company describing the proposed products, services and charges.
• Order means a quotation or purchase request accepted by the Company.
• Agreement means the accepted quotation or order together with these Terms and Conditions and any written variations.

2.1 Quotations are based on the information, measurements and project requirements available when prepared.

2.2 A quotation includes only the products and services specifically listed.

2.3 Prices and quotations are subject to their stated validity period and any conditions included in the quotation.

2.4 An order becomes binding when accepted by the Company, subject to applicable law.

2.5 Any changes to an accepted order must be agreed in writing and may affect the final price or delivery and installation arrangements.

3.1 All prices are in Australian dollars (AUD).

3.2 GST will be applied as indicated in the quotation or invoice and in accordance with applicable Australian tax law.

3.3 Delivery, installation, floor preparation, removal of existing flooring and other additional services are charged separately unless expressly included.

3.4 Any additional work must be discussed with the Customer and approved before the Company proceeds.

4.1 Payment amounts and due dates will be specified in the quotation, invoice or other written agreement.

4.2 The Company may require a deposit or advance payment before ordering products or scheduling services, where stated in the accepted quotation.

4.3 Unless otherwise agreed in writing, products must be paid for in full before collection or dispatch.

4.4 Installation payments, where applicable, are payable in accordance with the agreed payment schedule.

4.5 The Company may suspend further supply or services where an agreed payment is overdue, subject to applicable law and any required notice.

5.1 Product availability is subject to confirmation when the order is accepted.

5.2 The Company will advise the Customer if a selected product becomes unavailable or if a material change affects the order.

5.3 Any proposed substitute product must be approved by the Customer before supply.

5.4 Special-order products may be subject to additional supplier conditions, which will be disclosed where applicable.

6.1 Delivery or collection arrangements will be confirmed with the Customer.

6.2 Estimated delivery dates are provided in good faith and may be affected by transport, supplier or other circumstances outside the Company’s reasonable control.

6.3 The Customer must provide accurate delivery information and ensure suitable access to the delivery location.

6.4 Unloading arrangements and any special delivery requirements must be agreed before dispatch.

6.5 The Customer should inspect the products upon receipt and notify the Company promptly of any apparent damage, shortage or incorrect items.

6.6 Nothing in this clause limits the Customer’s rights under Australian Consumer Law.

7.1 Installation services are available only for flooring products purchased directly from Square Flooring, unless the Company expressly agrees otherwise in writing.

7.2 Installation may be carried out by suitably engaged independent installation contractors arranged by the Company.

7.3 The agreed installation scope will be described in the quotation.

7.4 The Customer must ensure the property is reasonably accessible and ready for the scheduled installation.

7.5 Where unforeseen site conditions affect the installation, the Company will discuss the available options and any proposed additional costs with the Customer.

7.6 The Company will not carry out additional chargeable work without the Customer’s approval.

8.1 Installation is subject to the subfloor being suitable for the selected flooring product and installation method.

8.2 Additional testing, moisture treatment, levelling or remedial work may be necessary depending on site conditions.

8.3 Such work is not included unless specifically stated in the quotation.

8.4 Where unsuitable conditions are identified, installation may need to be postponed until the necessary preparation has been completed.

8.5 The Company will advise the Customer of any identified issues that materially affect the proposed installation.

The Customer is responsible for:

9.1 Providing accurate project information and reasonable access to the premises.

9.2 Removing personal belongings, fragile items and furniture unless otherwise agreed.

9.3 Ensuring electricity, lighting and other agreed site facilities are available where reasonably required.

9.4 Advising the Company of known water leaks, moisture problems, structural issues or other relevant site conditions.

9.5 Ensuring children, pets and other occupants remain safely away from active work areas.

10.1 Requests to change, cancel or postpone an accepted order must be communicated to the Company as soon as possible.

10.2 Any cancellation or postponement charges will be limited to reasonable, applicable costs and will be assessed according to the circumstances, the agreed terms and Australian Consumer Law.

10.3 Special-order or customised products may have different cancellation arrangements where lawfully applicable and disclosed to the Customer.

10.4 Nothing in these Terms removes any statutory right to cancel, reject goods or obtain a remedy.

11.1 Customers should contact the Company before returning products.

11.2 Change-of-mind returns are subject to the Company’s applicable returns policy and any conditions disclosed at the time of purchase.

11.3 Products that are damaged, faulty, incorrectly described or otherwise fail to meet applicable consumer guarantees will be handled in accordance with Australian Consumer Law.

11.4 Nothing in these Terms excludes or restricts statutory consumer guarantees.

12.1 Flooring products may be covered by product-specific manufacturer’s or supplier’s warranties.

12.2 Warranty terms, exclusions and claim procedures vary between products and will be determined by the applicable warranty documentation.

12.3 Customers should follow the relevant installation, care and maintenance instructions supplied for their flooring.

12.4 Any manufacturer’s or supplier’s warranty is additional to, and does not replace, rights under Australian Consumer Law.

13.1 Installation-related concerns should be reported to the Company as soon as reasonably possible, with relevant details and photographs where available.

13.2 The Company will assess concerns relating to installation services it has arranged and determine the appropriate response in accordance with the Agreement and applicable law.

13.3 Any separately offered workmanship warranty will be governed by its written terms, without limiting statutory rights.

14.1 Differences in lighting, display settings, production batches and flooring design may result in reasonable visual variation.

14.2 Customers are encouraged to review product samples and confirm the selected colour and finish before placing an order.

14.3 Genuine defects or products that do not meet applicable consumer guarantees remain subject to the Customer’s statutory rights.

15.1 The Company will make reasonable efforts to meet agreed delivery and installation arrangements.

15.2 If circumstances outside the Company’s reasonable control cause a delay, the Company will notify the Customer and discuss revised arrangements.

15.3 Any rights or remedies arising from a delay remain subject to Australian Consumer Law and other applicable law.

16.1 The Company and its engaged installers will take reasonable care when carrying out agreed services.

16.2 The Customer should identify any particularly fragile, concealed or vulnerable items or services before work begins.

16.3 Responsibility for any damage will be assessed based on the circumstances, the Agreement and applicable law.

16.4 Nothing in these Terms excludes liability that cannot lawfully be excluded.

17.1 Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law where that law applies.

17.2 Customers may be entitled to a repair, replacement, refund, cancellation or compensation depending on the nature of the problem and the applicable legal requirements.

17.3 These Terms must be read subject to all mandatory rights and remedies provided by law.

18.1 Customers should contact Square Flooring with details of any concern relating to products, delivery or installation.

18.2 The Company will review the information provided and seek to resolve the matter fairly and within a reasonable time.

18.3 Where appropriate, the Company may request photographs, purchase details or access to inspect the relevant products or work.

18.4 Nothing in this clause prevents either party from exercising its legal rights.

These Terms and Conditions are governed by the laws of Victoria, Australia, subject to any mandatory law that applies.

20.1 The accepted quotation, these Terms and Conditions and any agreed written variations form the Agreement between the parties.

20.2 If a provision of these Terms is found to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

20.3 Any agreed change to the scope, price or services should be recorded in writing.